Shipping policy

ORDER PROCESSING: Please rest assured that we are working diligently to process your order. We kindly ask for your patience and understanding as this process may take up to 24 hours. Expect an email within 1-2 days to let you know your order has been processed. 

 STORE PICKUP: We understand that convenience is critical to you. While we primarily operate as an online store, we offer pickup at our locations in Austin and Manor. This is our way of showing that we value your time and effort. Please coordinate with us for a smooth pickup experience. Contact us at support@byalondra.com or text us at 512-758-2876. LOCAL DELIVERY: We are an online shop. We offer free delivery when you purchase over $ 120 in Austin, Texas, and surrounding areas. If your delivery address differs from the one you registered with your purchase, please provide delivery instructions via email or text: Email: support@byalondra.com Text: 512-758-2876

FLAT RATE SHIPPING: Physical product Orders are generally shipped from our location in Austin, TX, so it could take 3-14 days for them to reach you.